Shipping Policy

EVATCO Shipping Policy

1. Order Processing Times

  • Standard Processing: All orders are processed and packed within 1–2 business days (excluding weekends and Australian public holidays) after receiving your order confirmation email. In the vast majority of times your order will be picked and posted if placed before Middady Qld Time.

  • Order Confirmation: You will receive a notification email once your order has been placed, and a second notification containing tracking details once your order has shipped.

  • High-Demand Periods: During peak sales periods or holiday seasons, dispatch times may experience slight delays. We appreciate your patience.

2. Domestic Shipping Rates & Estimates (Australia) We ship nationwide across Australia via Australia Post and select domestic courier networks to ensure reliable delivery.Note: Delivery times to remote or regional areas in WA, NT, and FNQ may take longer than standard metro estimates.

3. Bulky & Heavy Items (Transformers, Chassis & Heavy Hardware) Certain heavy components—such as large power transformers, chokes, or chassis—may exceed standard parcel weight thresholds.

  • Bulky or oversized orders may incur additional freight charges at checkout calculated dynamically based on total weight and destination.

  • If a custom freight quote is required for an exceptionally heavy order, our team will contact you prior to dispatch.

4. International Shipping We do not currently offer international delivery (e.g New Zealand). However we are moving towards this solution

  • Rates & Options: Shipping charges for your order will be calculated and displayed at checkout based on destination weight and carrier rates.

  • Customs, Taxes & Duties: International orders may be subject to import duties, taxes (including GST), and customs clearing fees levied by the destination country once a shipment reaches your border. EVATCO is not responsible for these charges; they are the sole responsibility of the customer.

5. Order Tracking & Delivery

  • Once your order has dispatched, you will receive an automated email containing your tracking number and a link to trace your parcel.

  • Please allow up to 24 hours for the tracking information to update on the carrier's portal.

6. P.O. Boxes & Parcel Lockers

  • Standard shipments sent via Australia Post can be delivered to PO Boxes and Australia Post Parcel Lockers across Australia. Exclusion to this are large overwieght parcels.

  • Express Courier shipments (non-Australia Post) require a residential or business street address.

7. Damaged, Lost, or Missing Packages

  • In-Transit Damage: Valves and electronic companents are reasonably strong and every order is packed with extreme care using protective cushioning. If your order arrives damaged (damaged parcel), please inspect the package upon receipt and contact us within 24 hours at info@evatco.com.au with your order number and photos of the item's condition and packaging.

  • Lost Packages: If you have not received your order within 10 business days of receiving your shipping confirmation email, please reach out to us with your name and order number so we can lodge an inquiry with the carrier.

8. Contact Us For any questions regarding shipping, order tracking, or special freight arrangements, please contact our team: