Shipping Policy

EVATCO Shipping Policy

1. Order Cut-Off & Processing Times

  • Same-Day Dispatch Cut-Off: Orders placed before Midday (1:00 PM) QLD Time on weekdays (excluding weekends and Queensland public holidays) will typically be picked and posted the same day.
  • Standard Processing: All orders are processed and packed within 1–2 business days after receiving your order confirmation email.
  • Order Confirmation: You will receive an automated email notification once your order is placed, followed by a second notification containing your Australia Post tracking details once your order has shipped. Please esnure you check spam or similar folders before contacting us.
  • High-Demand Periods: During peak sales periods or holiday seasons, dispatch times may experience slight delays. We appreciate your patience.

2. Domestic Shipping (Australia)

We ship nationwide across Australia exclusively via Australia Post to ensure safe and reliable delivery.

Note: Delivery times to remote or regional areas in Western Australia, the Northern Territory, and Far North Queensland may take longer than standard metro estimates.

3. Bulky & Heavy Items (Transformers, Chassis & Heavy Hardware)

Certain heavy components—such as large power transformers, chokes, or chassis—may exceed standard parcel weight thresholds.

  • Bulky or oversized orders may incur additional freight charges at checkout, calculated dynamically based on total order weight and destination.
  • If a custom freight arrangement is required for an exceptionally heavy order, our team will contact you prior to dispatch.

4. International Shipping (New Zealand)

We now ship directly to customers across New Zealand exclusively via Australia Post International services.

  • Rates & Options: International shipping charges for your order are calculated and displayed at checkout based on total weight and destination.
  • Customs, Taxes & Import Duties: All prices listed on evatco.com.au are in Australian Dollars (AUD). Orders shipped to New Zealand may be subject to local import duties, taxes (including NZ GST), and customs clearance fees levied by New Zealand Customs upon arrival. EVATCO is not responsible for these local fees; they are the sole responsibility of the customer (importer).

5. Order Tracking & Delivery

  • Once your order has dispatched, you will receive an automated email containing your Australia Post tracking number and a direct link to trace your parcel.
  • Please allow up to 24 hours for tracking updates to register on the Australia Post online portal.

6. P.O. Boxes & Parcel Lockers

  • Because all shipments are handled exclusively by Australia Post, we deliver directly to PO Boxes and Australia Post Parcel Lockers across both Australia and New Zealand.
  • Exclusions apply for exceptionally oversized or overweight packages that exceed Australia Post standard parcel dimension limits.

7. Damaged, Lost, or Missing Packages

  • In-Transit Damage: Valves and electronic components are fragile, and every order is packed with extreme care using specialized protective cushioning. If your parcel arrives damaged, please inspect the contents immediately and submit a claim with clear photographs of the packaging and product via our Resolution Centre in your customer account within 24 hours.
  • Lost Packages: If you have not received your parcel within 10 business days of receiving your Australia Post tracking confirmation email, please reach out to us with your order number so we can lodge an official investigation with Australia Post.

8. Contact Us

For any questions regarding shipping options, tracking issues, or special order handling, please contact our team: