WHAT can be returned?
Please read carefully as some restrictions apply. Evatco prides itself on the quality of service and support however we do not provide refunds based on your preference of sound, change of mind or if you have ordered incorrectly
We will only accept returns on faulty tubes. The reason for this is that we do not resell returned tubes, even when in full working condition.
The warranty period for tubes is 60 days from date of purchase.
If you feel you have a faulty tube for any reason, please contact us within this timeframe via the email address email@example.com in the first instance to notify the reason for return.
All tubes ranged at Evatco are tested and measured in advance. All tubes on the site that are advertised as matched pairs, quads or sextets have been tested and matched on IP and Gm.
Prior to any refund or exchange, Evatco will first test the tube(s), review the batch/codes and check that it is, in fact, the tube sent.
While tubes are tested and measured prior to being sold that is not to say things can’t be faulty.
· If your tube arrives broken please provide pictures of the packaging and the product damaged as soon as received. Contact us via the email address firstname.lastname@example.org with the subject 'broken delivery'.
· DOA: Dead on arrival. We will ask you to return the product for testing as above within 60 days of purchase before any refunds or replacements can be provided
All other items
For all other items please contact Evatco via the email address email@example.com within 60 days of purchase to notify the reason for return.
Please keep communication in writing to ensure there is no loss in translation between different people working on the challenge.
If you are unsure of what you are buying, we suggest reading the guides on the site or looking for recommendations from people who have similar amps, speakers etc and similar taste in music. We do not provide refunds if you have changed your mind or ordered incorrectly.
WHEN do items need to be returned by?
Faulty items/returns will first need to be discussed by email within 60 days of purchase as above and returned within the timeframe agreed by Evatco
WHERE do items need to be returned to?
Please send returns to Evatco Pty Ltd, PO Box 182, Wavell Heights North, QLD 4012. We do not accept site visits and therefore cannot accept direct returns
Not complying with this may lead to a delay or no refund if lost as we do not refund for items we have not received back
HOW do customers return items?
Return items must be packed with the utmost of care, often the box and packaging in which you received your item is ideal however you will need to wrap and address accordingly. Please also include a brief note detailing the reason for return or a copy of prior email correspondence, along with your original Order number
SHIPPING for returns?
All items are returned at your cost however Evatco will look to credit the postage if the item is found to be faulty
CREDIT for returns?
Credit, if provided will be applied directly to your account and available for use on the website